Terms and conditions of sale Le 10 de coeur
Revised on 31 March 2025
ARTICLE I
1. Le 10 de Cœur (or the “Service Provider“) is a limited liability company with capital of €2,000, registered with the Quimper Trade and Companies Register under number 993 059 831, whose registered office is at 10 rue du Sallé, Quimper 29000 and whose intra-community VAT number is FR75993059831 E-mail address: contact@le10decoeur.bzh
2. Le 10 de cœur offers for sale the provision of services (the «Services») relating to the reservation of games rooms (the «Rooms») in order to be able to enter into contracts of sale (the «Contracts») with a consumer (the ’Purchaser«), under the terms of which Le 10 de cœur makes one or more Rooms available to participants in the leisure activities (the »Participants«); if he or she participates in the leisure activities, the Purchaser is deemed to be a Participant.
ARTICLE II: PURPOSE
1. The purpose of these General Conditions of Sale (the “General Conditions“ or “GCS“) is to define the rights and obligations of the Buyer and Le 10 de cœur in the context of the Contracts:
a. these General Terms and Conditions may be amended at any time by Le 10 de cœur
b. they are applicable as soon as they are posted online, but any amendments to them will not apply to transactions already in progress when these amendments are posted online
2. The General Terms and Conditions are accessible on the 10 de cœur Website; subject to any special terms and conditions applicable to a specific type of Service, specified separately and prior to the conclusion of any Contract, the General Terms and Conditions apply to the exclusion of all other terms and conditions.
ARTICLE III: PRE-CONTRACTUAL INFORMATION
The Buyer acknowledges that he/she has read the General Terms and Conditions and all the information they contain, that he/she has accepted them before validating any order and that they are enforceable against him/her in accordance with article 1119 of the French Civil Code.
ARTICLE IV: PRICES OF SERVICES
1. The price of the Services offered for sale on the Site is set freely by Le 10 de cœur, in compliance with the applicable laws and regulations.
2. Le 10 de cœur reserves the right to change its prices at any time, but undertakes to apply the prices in force at the time the order for the provision of Services (the «Order») is placed, subject to availability on that date.
3. The price of the Products and Services is not negotiable by the Buyer.
4. The prices of the Products and Services are indicated in euros and are fixed inclusive of all taxes as in force on the day of the order: any creation or modification of tax, whatever its nature or amount, will be applied to the Contracts, including for orders in progress, as soon as it comes into force.
5. The price per Participant included in an Order is set according to the total number of Participants.
The presence of a number of Participants greater than that initially indicated in the Order placed by the Buyer will give rise to the payment, on the spot and by credit card, of a price per additional person of 3 euros per person and per reserved slot (50’ or 1 h).
ARTICLE V: ORDERING SERVICES
1. Orders can be placed online subject to availability.
2. After selecting the number of participants and the desired booking date and time, the Buyer clicks on the «Book» tab.
3. The Buyer identifies him/herself to Le 10 de cœur by indicating his/her first name, surname, e-mail address and telephone number.
4. Once the Buyer has consulted the summary of his/her Order and the General Terms and Conditions of Sale, which he/she accepts by clicking where indicated, the Buyer confirms his/her Order.
a. Any validation of the Order by the Buyer implies acceptance of the price and characteristics of the Services selected.
b. Any validation of the Order by the Buyer shall constitute irrevocable acceptance of these General Terms and Conditions by the Buyer.
5. The Purchaser shall pay for his/her Order and, within forty-eight hours of payment, shall receive an e-mail from Le 10 de cœur confirming or cancelling his/her Order; cancellation is an exceptional case.
6. The sale is considered final after :
a. confirmation of the Order by Le 10 de cœur
b. collection of the full price by Le 10 de cœur, which retains the right to suspend or refuse the Buyer's Order in the event that debit has not been possible.
7. If the Buyer has any questions regarding the progress of his/her Order, he/she should contact the Seller directly.
ARTICLE VI: PAYMENT TERMS FOR SERVICES ORDERED
1. Upon validation of the Order by the Buyer, payment of the full price is due by the Buyer to Le 10 de cœur.
2. The Buyer must pay the price of the Services online using one of the options offered on the site.
ARTICLE VII: PROOF OF TRANSACTIONS
1. The online provision by the Buyer of his/her bank card number and the final validation of the order shall constitute proof of the Buyer's agreement to :
a. the sums due under the Order are payable; ;
b. all transactions carried out on the Site.
2. However, in the event of fraudulent use of his/her bank card, the Purchaser is invited to contact Le 10 de cœur as soon as this is discovered.
3. In addition, the computerised registers, kept in the computer systems of Le 10 de cœur and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
4. Order forms are archived on a reliable and durable medium that can be produced as proof.
ARTICLE VIII: ACCESS TO ROOMS
1. Access to the Rooms reserved by the Buyer is subject to full and prior payment of the Order.
2. Access to the Rooms is reserved for adults and minors over the age of 16 if accompanied by an adult.
3. The late arrival of one or more Participants has no effect on the time and duration of the Rooms reserved: they may not be shifted or extended beyond the limits set out in the Order and the Room must therefore be vacated at the time initially set.
4. The equipment and furniture located on Le 10 de cœur's premises are made available to the Participants and the Purchaser, subject to fair and careful use, without the slightest deterioration or damage being inflicted upon them.
5. Le 10 de cœur reserves the right to refuse access to the Rooms if at least one Participant is under the influence of alcohol or illegal substances or behaves in a threatening, aggressive or violent manner.
6. It is forbidden to bring one's own food and drink into the Rooms.
ARTICLE IX: CHANGES TO THE RESERVATION
1. Except in the event that it is exclusively attributable to Le 10 de cœur, the Order cannot be cancelled and the absence of Participants on the date and at the time the Room is made available cannot give rise to a refund of the sums paid in return for the Order for Services.
2. Except in the case where it is exclusively attributable to Le 10 de cœur, no modification of the reservation is possible.
3. The reduction in the number of Participants shall have no effect on the initial amount of the Order and Le 10 de cœur shall not be entitled to reimburse the Buyer for the sums initially paid.
ARTICLE X: NO RIGHT OF WITHDRAWAL
In accordance with the provisions of article L221-28-12° of the French Consumer Code, which stipulate that the right of withdrawal cannot be exercised for contracts for the provision of leisure activities which must be supplied on a specific date or during a specific period, the Buyer does not benefit from a right of withdrawal.
ARTICLE XII: RESPONSIBILITIES
1. Le 10 de cœur may only be held liable towards the Purchaser or Participants for facts that are directly attributable to it, provided that they cause them direct harm.
2. Le 10 de cœur cannot be held responsible if the non-performance or poor performance of its obligations is attributable to :
a. misuse of the Room and its functions by the Buyer or by any Participant; ;
b. a fault attributable to the Buyer or any Participant ;
c. a case of force majeure, i.e. an unforeseeable and insurmountable act by a third party and in particular: a general strike by public transport drivers attended by more than 50% by the professionals concerned, a technical failure of the game making it impossible for all Participants to use it, an administrative closure of Le 10 de cœur's establishment; ;
d. a technical failure of the game that does not make it impossible for all participants to use it; ;
e. disadvantages inherent in the use of the Internet - such as an interruption or breakdown in service, external intrusion or the presence of computer viruses.
3. In the event that the availability of a Room and the use of the game by all Participants should prove impossible as a result of force majeure, Le 10 de cœur undertakes to postpone, free of charge, the performance of the Services ordered before the expiry of a period of three months from the date of initial availability; at the end of this period, in the event that the new performance dates proposed by Le 10 de cœur are not acceptable to the Buyer, and subject to having received a request from the Buyer for a postponement covering at least ten new dates within the aforementioned three-month period, Le 10 de cœur will reimburse the sums initially paid by the Buyer.
4. The Purchaser undertakes to indemnify and hold Le 10 de cœur harmless against all liability, claims and demands relating to the Services ordered by the Purchaser, the non-performance of which is attributable to the Purchaser.
5. The Buyer is responsible for the fair use of the leisure equipment by all Participants and guarantees Le 10 de cœur against any damage or injury of any kind to property, equipment, materials or persons caused by any Participant during the performance of the Services; the Buyer may not in any way claim that Le 10 de cœur is not subordinate to or in a contractual relationship with a Participant in order to avoid its obligations.
6. In the event of damage inflicted by one or more Participants linked to the Buyer's Order on goods or equipment belonging to Le 10 de cœur, repairs will be assessed and notified to the Buyer within sixty (60) days; the Buyer will have fifteen days from the date of the notification issued by Le 10 de cœur to pay the cost of repairs, without delaying recourse to insurance.
7. In the event of late payment or non-payment, the Buyer shall owe a fixed indemnity for collection costs of 40 euros, ipso jure and without prior notice - in addition to the amount of the sum due plus interest for late payment.
ARTICLE XIII: INTELLECTUAL PROPERTY
1. The content of the Site as well as the products and representations appearing on the premises of Le 10 de cœur (technical documents, drawings, photographs, etc.) are protected by copyright, trademarks or patents.
2. The Buyer and Participants undertake not to make any non-personal use of this content without the prior agreement of Le 10 de cœur .
3. Any total or partial reproduction of this content without the prior authorisation of Le 10 de cœur is strictly prohibited and may constitute an infringement of copyright.
ARTICLE XIV: PERSONAL DATA
1. The nominative data provided by the Buyer is necessary for the processing of his/her order and the preparation of invoices.
2. They are processed electronically.
ARTICLE XV: MEDIATION
1. For any dispute and in the event of failure or in the absence of a response from Le 10 de cœur on expiry of a period of two months, the Company may have recourse to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any other alternative dispute resolution method (conciliation, for example) in the event of a dispute.
2. It is always possible to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
ARTICLE XVI: COMPLETENESS
1. In the event of the disappearance of one of the clauses of these General Terms and Conditions, in particular following the application of a law or regulation or following a final decision by a competent court, the other stipulations of these General Terms and Conditions will retain all their force and scope.
2. If a condition of sale is lacking, it will be considered to be governed by the practices in force in the distance selling sector whose companies have their registered offices in France.
ARTICLE XVII: MISCELLANEOUS
1. Any notification interrupting the time limit shall be assessed for this purpose at the time of dispatch.
2. Any notification setting a time limit shall be assessed for this purpose at the time of receipt.
ARTICLE XIII: APPLICABLE LAW AND JURISDICTION
1. The General Terms and Conditions are governed by French law.
2. The competent court in the event of a dispute will be that of the defendant's place of residence, or at the plaintiff's choice, the place of actual delivery of the Product.
